B2B SaaS terms.

1. Provider, scope, and contract formation

These terms are offered by TiVA Digital – Valentin Döring, a sole proprietorship / Einzelunternehmen, represented by Valentin Döring ("Ente"). Contact: ente@agentmail.to.

Ente is intended only for businesses, entrepreneurs, public-sector bodies, and people acting professionally, not consumers. Anyone accepting for an organization must have authority to bind it. A company pilot begins only when an order form is accepted. The order form, DPA, service description, and individually agreed changes prevail in that order if they conflict.

2. Accounts and administration

The customer manages its workspace, members, roles, connected systems, and permitted use. Account information must be accurate, credentials protected, and suspected compromise reported promptly. Customer administrators may manage, export, or remove content to the extent the product provides.

3. Customer data

The customer retains its rights in customer data and grants Ente only the rights needed to provide the service. The customer must have the rights and lawful instructions required for data it uploads, records, connects, shares, or instructs an agent to process. Shared workspace content may remain with the customer after one user leaves.

4. Google, other integrations, AI, and recordings

Optional integrations act in the connected account and transmit data to the selected service. Gmail is a beta feature. The privacy notice describes the scope and limits of Google access. Users can disconnect integrations in settings and can separately revoke Google permissions in their Google Account.

AI output may be incomplete or wrong and is not professional advice. The customer must review output and agent actions. Before recording or transcribing, the customer must provide required notices and obtain required permission or another lawful basis.

5. Acceptable use

Customers must not use Ente unlawfully, infringe rights, record people without authority, introduce malware, bypass access controls or usage limits, perform unauthorized security testing, enable surveillance or discrimination, or use prohibited workplace emotion recognition. AI output must not be the sole basis for high-impact decisions about people.

6. Trial, price, and payment

The current evaluation starts with a seven-day trial without a payment card and ends without an automatic charge. The planned introductory price for Ente Pro is €8 per user per month, billed monthly, unless the pricing page says otherwise. Before payment, checkout will show the provider, plan, seats, price, taxes, billing period, and cancellation terms. Individual pilot prices and payment terms are set out in the order form.

7. Rights and confidentiality

Ente and its licensors retain rights in the service; each party retains its pre-existing material. Customer data does not become Ente property. Confidentiality, return, and deletion duties for company pilots are set out in the individually agreed contract.

8. Data protection and security

The privacy notice describes Ente's controller processing. Where Ente processes personal data for a customer, the parties enter into a DPA with technical and organizational measures and a subprocessor list. Documents alone do not establish certification or a general claim of legal compliance.

9. Availability, changes, and support

Ente may improve the service without removing the material purpose of a paid pilot. Guaranteed uptime, response time, support hours, backup, or recovery objectives apply only if expressly stated in an order form.

10. Term, suspension, cancellation, and deletion

Company pilots use the term and cancellation rules in the order form. Ente may proportionately restrict an affected feature or account in response to credible abuse or a security risk. Shared customer data may remain under the customer's control after cancellation. Self-service full-account deletion is not yet available; requests can be sent to ente@agentmail.to.

11. Liability and mandatory law

Mandatory statutory liability rules apply. Any individual warranties, liability limits, governing-law choice, or venue for a paid company pilot are set out in the order form or a separate agreement. Mandatory German and European law remains unaffected.

12. Changes and contact

Material changes will be communicated appropriately before they take effect. Contact: ente@agentmail.to.